Get in Touch With Us
Whether you have a question about our reviews, spotted something that needs correcting, or want to share feedback about your experience on this site, this page explains the best ways to reach us and what happens once you do.
How to Contact Us
Email is the most reliable way to get a message to our team. We read every enquiry personally and aim to reply within two working days. When you write to us, a little context goes a long way — letting us know upfront what your message is about helps us get it to the right person quickly and respond more usefully.
Please reach us at [email protected]
What We Can Help With
We hear from readers about all sorts of things. The most common reasons people get in touch include:
- Questions about our reviews — If something in our casino comparisons is unclear, or you want to know more about how we assess an operator, just ask.
- Corrections and factual updates — We take accuracy seriously. If you spot something that looks out of date — a changed bonus, a revised wagering condition, a licensing update — please flag it and we will investigate promptly.
- Feedback and content suggestions — Have a topic you would like us to cover, such as a specific payment method, a new Australian-friendly casino, or a guide to a particular game type? We genuinely consider reader input when planning new content.
- Partnership and commercial enquiries — If you represent an operator or a related business and would like to explore working with us, please introduce yourself and outline what you have in mind. We will review every approach on its merits.
- Responsible gambling concerns — If you or someone you know needs support around gambling, please mention this in your message. We will point you towards appropriate services, including those available to Australian players.
Responsible Gambling
This site covers offshore online casinos available to Australian adults aged 18 and over. We take our responsibilities around responsible gambling seriously. If gambling is causing problems for you or someone close to you, confidential support is available through the National Gambling Helpline on 1800 858 858 (free call, 24 hours a day, seven days a week) and through Gambling Help Online at gamblinghelponline.org.au. You can also speak with a counsellor via the online chat service on that site.
Tools such as deposit limits, cooling-off periods and self-exclusion are available through most of the casinos we review. If you need guidance on how to access those tools on a specific site, include the casino name in your message and we will do our best to help.
A Note on Our Editorial Standards
Australian Casinos is an independent comparison site. Our reviews are based on research and verification, not on which operators pay us the most. We may earn commission when a reader follows a link from this site and registers with a casino, but commercial relationships do not determine how we rank or assess any operator. If you believe our coverage of a particular casino is inaccurate or unfair, we want to hear from you — reader scrutiny keeps our standards high.
What to Expect After You Write to Us
Every message is read by a member of our team. We do not use automated responses as a substitute for a real reply. You will hear from an actual person who has read what you wrote.
Our usual response window is two working days, though during busy periods it may take slightly longer. We will always follow up, so if you do not hear from us within three business days, it is worth checking your spam folder before resending.
Making Your Message as Useful as Possible
To help us respond quickly and accurately, please include:
- A brief description of your enquiry — what it is about and what you need.
- The name of the casino or the page on our site your question relates to, if relevant.
- Any supporting detail, such as a screenshot or a quote from the content you are querying.
- Your preferred name, so we can address our reply to you properly.
We look forward to hearing from you.